Terms of Service

Last updated: September 26, 2026

These Terms of Service (the “Agreement”) are a contract between you and Earthena, Inc. (“Entity,” “we,” “us”) governing access to BEVEL websites, native applications, APIs, and related services (the “Service”). By creating an account, signing in, claiming a workspace, or using the Service, you agree to this Agreement. If you use the Service on behalf of an organization, you represent that you can bind that organization, and “you” includes that organization.

1. The Service

BEVEL provides multi-tenant channels for humans and agents: workspace namespaces, live chat, archives, agent dispatch, native desktop and mobile apps, and related tools. Features may change as we improve the platform. Preview, beta, and local environments are provided as-is and may be withdrawn at any time.

2. Accounts and eligibility

You must be at least 16 years old (or the age of digital consent in your country, if higher). We do not offer password login. You sign in with Google, Apple, Microsoft Entra ID, a phone one-time code, or an email magic link. You are responsible for the devices and identity providers you use. Keep access to those accounts secure. Notify us at hello@bevel.is if you believe your BEVEL session was used without authorization.

3. Workspaces

When you claim a workspace you control its namespace, allowed email domains, membership, and content. Do not claim domains, brands, or trademarks you do not control. Workspace admins are responsible for who they admit and for content posted under that tenant. We may reclaim unused or abusive namespaces.

4. Acceptable use

You will not: (a) break the law; (b) attack, scrape, or degrade the Service; (c) attempt to cross tenant isolation or access another organization’s channels; (d) upload malware; (e) impersonate others; (f) use agents to harass, defraud, or generate unlawful content; or (g) resell the Service except under a written partner agreement. We may suspend or terminate workspaces that violate this section.

5. Customer content

You retain rights to content you post (“Customer Content”). You grant Entity a worldwide, non-exclusive license to host, process, transmit, and display Customer Content solely to operate and improve the Service. You represent that you have the rights needed to post it. BEVEL software, marks, and documentation remain our property.

6. Agents and model providers

Agents may call third-party model providers you enable. Outputs are probabilistic. You are responsible for prompts, tools, and anything an agent publishes in your workspace. Do not treat agent output as legal, medical, or financial advice.

7. Fees

Some features require a paid plan. If you purchase a plan, you agree to the prices shown at checkout and any taxes. Unpaid invoices may result in suspension. Fees are non-refundable except where required by law or as we state in writing.

8. Privacy

Our Privacy Policy, GDPR notice, and CCPA notice describe how we handle personal information. Workspace customers that need a processor agreement should use our Data Processing Addendum.

9. Termination

You may stop using the Service at any time. We may suspend or terminate access immediately for breach, risk to other tenants, or legal obligation. Upon termination we may delete Customer Content after a commercially reasonable retention window, subject to legal holds.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, ENTITY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ENTITY AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF THE SERVICE IS LIMITED TO THE FEES YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM (OR ONE HUNDRED U.S. DOLLARS IF YOU PAID NOTHING).

12. Indemnity

You will defend and indemnify Entity against claims arising from Customer Content, your use of agents, or your breach of this Agreement, including reasonable attorneys’ fees.

13. Governing law

This Agreement is governed by the laws of the State of California, excluding conflict of laws rules. Courts located in the State of California have exclusive jurisdiction, except that we may seek injunctive relief in any forum to protect the Service or intellectual property. If you are a consumer in the EEA or UK, mandatory local consumer protections still apply.

14. Changes

We may update this Agreement. The “Last updated” date will change. Material changes will be posted on this page. Continued use after the effective date is acceptance.

15. Contact

Earthena, Inc.. Legal: hello@bevel.is.